Question 1

What does a luxury concierge in the Riviera Maya do?

Accepted Answer

Riviera Maya Escape orchestrates every detail of your upscale stay: private villa, transfers, yacht, catamaran, in-villa chef, excursions and VIP experiences. A dedicated concierge coordinates everything before, during and after your trip.

Question 2

Is your concierge team reachable 24/7 during my stay?

Accepted Answer

Yes. Your dedicated concierge stays reachable on WhatsApp 24/7, in French, English and Spanish, for any urgent request, itinerary change or last-minute booking.

Question 3

How do I book a service with Riviera Maya Escape?

Accepted Answer

Reach out via our contact form or directly on WhatsApp. A concierge replies within the hour, discusses your wishes, checks availability and sends a detailed quote within 24 hours.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept international credit cards (Visa, Mastercard, American Express), bank transfers and cash in USD, EUR or MXN. A 30% deposit secures the booking; the balance is settled before the service.

Question 5

Do you arrange private transfers from Cancún airport?

Accepted Answer

Yes. Our private airport transfers from Cancún use Mercedes V-Class, Suburban or VIP Sprinter vehicles with a bilingual chauffeur, bottled water, Wi-Fi and real-time flight tracking. Your driver greets you at the customs exit with a personalised sign.

Question 6

What kind of luxury villas do you offer in the Riviera Maya?

Accepted Answer

Our portfolio features beachfront and jungle villas from 3 to 10 bedrooms in Tulum, Playa del Carmen, Puerto Aventuras and Cancún. Private pool, dedicated staff, daily housekeeping and à la carte premium services are included or available on request.

Question 7

How does a private crewed yacht charter work?

Accepted Answer

We charter private yachts from 40 to 90 feet out of Cancún, Puerto Aventuras or Playa del Carmen. Captain, crew, fuel, premium bar, snorkelling gear and towels are included. Signature itineraries: Isla Mujeres, El Cielo in Cozumel, Isla Contoy and sunset cruises.

Question 8

What is the difference between a private catamaran and a yacht?

Accepted Answer

A private catamaran offers a more stable and spacious deck, ideal for families, groups and snorkelling days at Isla Mujeres or along the reef. A yacht focuses on speed, privacy and refined cabins for longer voyages.

Question 9

Can I book a private chef at the villa?

Accepted Answer

Yes. Our private chefs come to your villa to create a bespoke menu: contemporary Mexican, Mediterranean, Japanese or signature cuisine. Vegetarian, vegan, gluten-free, kosher, halal, keto and allergies are handled after a preliminary consultation.

Question 10

Can you design a personalised itinerary and luxury excursions?

Accepted Answer

Yes. We design tailor-made itineraries combining private cenotes, Mayan sites (Tulum, Chichén Itzá, Cobá) with a private guide, jungle spas, diving and exclusive encounters. Every programme is shaped around your pace and interests.

Question 11

Are your services suitable for family vacations?

Accepted Answer

Absolutely. We provide villas with secured pools, car seats, strollers, certified bilingual nannies, kid-friendly chefs and excursions paced for every age. Every family programme is designed for the comfort of parents and children alike.

Question 12

Do you organise VIP experiences and corporate travel?

Accepted Answer

Yes. We orchestrate seminars, incentives, corporate retreats and VIP journeys: fully privatised villas, jet or helicopter transfers, yachts, acclaimed chefs, personal security and bespoke events, with flawless discretion and logistics.

Everything you need to know